FAQs

This FAQ is there to help you find out what you need to know about the CRM.

  How will i send text messages

your text messages are sent directly from within your zoho crm to your customers. the system uses clickatell.com to send your sms text messages. when you send a text message, the price of the text will be debited from your clickatell.com account.


  What do i need?

you will need to have a zoho enterprise license.
if you don't have it, why not upgrade now.
https://www.zoho.com/crm/upgrade_to_paid_editions


  How much does each sms text costs

text messages prices range from .02 to .04 cents(�$�) per text message.


  Does it work for potentials, leads & contacts?

yes, it works with potentials, leads & contact records. it also records the customer responses in your zoho lead or contact history.


  Is it available in the eu?

yes, we use webtext.com as our integration for eu clients. the system works the same but there is no monthly subscription needed. don�t worry all the setup is done by us, so all you have to do is sit back and start sending your text messages.


  Customer sms text message responses

all responses from your customers are sent to your designated email. we provide the full responses saved into your customer, potential, or leads contact history.


  Does it work with my existing workflows

yes it does. you are able to setup new workflows or integrate it with existing workflows.


  Can i send bulk text messages to customers?

yes, simply login to zoho crm and go to your contacts listing page. create a filter for the individual contacts. then you tick �select all� to send the bulk message. all customer responses will be recorded in the leads or contact records. we provide a video tutorial on how to send your bulk messages. the bulk messages are limited to 200 per zoho crm user. for example, if you have 6 zoho crm users, you will then be able to send 1,200 messages per day.


  How do i top-up my clickatell.com account

you can login to the clickatell.com website and simply add money to your account. super easy!


  Do i need a clickatell.com account?

nope. after you signup we will create a clickatell.com account as part of our service. we will then send you the details for your webtext account.


  Is there an ongoing cost? monthly, yearly?

nope, there is no annual, monthly, or other cost. once the system is setup it runs within your zoho and doesn�t require any maintenance.


  Do you have enterprise level services

yes, we can provide special integrations and customisations for any size client. please contact to discuss your needs in more detail. full sla�s (service level agreements) and individual hosted solutions are available.


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